Frequently Asked Questions

Have a question about our products before you purchase? We might have the answer right here for you. If you can’t find answer to your question, don’t hesitate to contact us.

General Questions

  1. What is WordPress?

    WordPress is a free web software you can use to create beautiful websites, blogs, or apps. It comes with many features including a user-friendly workflow, a rich plugin architecture, and an advanced templating system.
  2. What is WordPress theme?

    A theme, template or skin is a ready-to-use design that you can use on your existing WordPress website. WordPress handles all of the content for you (posts, pages, comments), while the theme changes the way in which your content is presented to the visitors. At Themes Harbor, we offer unique and beautiful themes that can be used on your WordPress website.
  3. How do updates work?

    Your purchase includes a license key that allows you to do one-click updates via your dashboard. Our premium products include updates for 12 months. You can renew your license at a 30% discount once it has expired.
  4. How often are new products released?

    Unfortunately, we cannot tell you the exact date and time when a new product will be released because there is no set schedule for it. Our development and design team is focused on quality rather than quantity, and improving our existing products is just as important to us as releasing the new ones.
  5. Do you provide a demo content?

    Our products do not come with a demo content. We hope the documentation will serve as a suitable replacement. If you’re looking for a more specific demo content for any areas of the website that you’ve seen, feel free to contact us after purchasing the product and we’ll walk you through everything if you need it.
  6. Can I use the theme on multiple domains?

    Our paid products are distributed under an Updates & Support License. You can install your purchased products on unlimited domains, however, automatic updates and support are only provided for the number of websites you have a valid license key for.
  7. Do you provide Photoshop (.PSD) files?

    No, our products do not come with .PSD files. The reason why .PSD files are not included is because we do not use Photoshop to create our products.
  8. Does Themes Harbor offer support for plugins?

    While our themes should work fine with most plugins, there is no way for us to test and guarantee that all of these plugins will be compatible with our themes. If the plugin has been coded to WordPress’ standards then it should play nicely with our themes.
  9. Do your themes work on WordPress.com?

    No, themes that are purchased from our website only work on self-hosted WordPress installations. WordPress.com does not allow to upload themes purchased on the third-party websites. However, we do offer some of our themes on WordPress.com as well.
  10. What theme does Themes Harbor use?

    Our website is using a custom theme, which unfortunately is not for sale.

Support Questions

  1. Do I get support with my purchase?

    Yes, all of our premium products come with the support by default. We do our best to answer all support requests within 24 hours, excluding weekends and U.S. holidays, but sometimes we do get a bit behind. If you have not received an answer to your question, please allow us more time, and we will get back to you as soon as possible. Please keep in mind that due to the time difference instant support may not be possible.
  2. For how long am I eligible to receive the support?

    Our support is provided for 12 months from the purchase date. You can extend support for another 12 months at a 30% discount once your license has expired.
  3. What does support include?

    We provide one-on-one support via email to all our customers who have a valid license key. Our support includes answering any questions about using features and addressing any bugs that are found in our products.
  4. Do you offer phone support?

    Our support is only offered through the email system. We’ve found this method to be the most efficient since it allows issues to be easily tracked and for the relevant information to be indexed.
  5. Do free products come with support?

    We offer some support for our free products. Please note that free products have a lower support priority compare to premium products.

Pricing Questions

  1. Is renewal for support and updates required?

    It’s not required but we recommend it in order to get another 12 months of the latest and automatic updates of the for the purchased product(s) and access to one-on-one support whenever you need help.
  2. Is website hosting included?

    No, our products do not include hosting service.
  3. Can I get a refund?

    See our refund policy Terms for more information.
  4. Why is the price above the average?

    WordPress themes and plugins are more than just customizing the look and feel of your website. It is a principal investment into your business. Developing a theme can involve various expenses, and buying cheap themes actually may cost you more in the long term.

    By selling a cheap theme — say, less than $30 — the developers generally turn to cost reduction. To save time, they may avoid testing the theme or optimize its code for better performance. Also, cheap themes often bundle tremendous amount of third party scripts and plugins.

    As a result, the developers may not be fully familiar with the code, and you are likely to experience security threats later on. The theme will also suffer in support quality and probably result in a disappointing user experience.

    That’s why it’s worthwhile to invest in a reliable theme from the start.

    Our services will give you reliable, high-quality WordPress themes tailored to your needs. It takes us several months to develop WordPress theme for you. This process includes reviewing the code and eliminating any bugs. We also test everything using the latest WordPress releases and standards. In addition, we provide professional customer support to all clients of our products.