Contact us - Themes Harbor

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Select a statement that best describes your need for support. *

Please try to use the most accurate selection for making the support experience more efficient.

Select Technical issue when experiencing issues with Themes Harbor themes.
Select Pre-sale questions for questions before making a purchase at Themes Harbor.
Select Billing/Account issue for questions about account, purchase, or billing.

Which selection covers the area you're having issues with? *

Select whether you are experiencing problems with a premium theme or a free theme. If you are using our theme from a WordPress.com collection, please select “WordPress.com themes”.

Which premium theme are you having issues with? *

If you are experiencing problems with a specific theme, please select it above. Note, a valid license key is required for a premium theme support.

Which free theme are you having issues with? *

If you are experiencing problems with a specific theme, please select it above. Note, free products have a lower support priority compare to premium products. We’ll do our best to get back to you as soon as possible, so allow us up to two business days for a response.

Support for the Matthew theme

The Matthew theme is exclusively sold at WooCommerce.com. So, support requests for the theme are handled through a WooCommerce support form.

Support for free theme

With introduction of the Block editor and the transition to block-based themes, we now only provide support and updates for the ProWP theme.

Our other free themes such as Zomer, tdMacro, and tdPersona are no longer under an active development, meaning these retired themes no longer receive updates and support.

Support for WordPress.com themes

Some of the premium themes by Themes Harbor were part of WordPress.com premium theme collection.

Since September 1, 2021, Themes Harbor themes are no longer available for purchase at WordPress.com due to the company decision to close the program.

Since October 31, 2022, Themes Harbor no longer provides any support for WordPress.com themes since the platform decided to stop paying for these themes even though they are still used by paid users.

If you started to use one of our WordPress.com themes before September 1, 2021, but still want to use it and keep the theme updated at WordPress.com then the theme has to be purchased from Themes Harbor.

Note, as a WordPress.com user, you need to have a Business plan to be able to upload self-hosted themes (themes not from a WordPress.com collection) to a WordPress.com website.

Information

Finding all of the information you need to move forward can be daunting sometimes. Here are a few tips to help you with this process:

We collected answers to the most frequently asked questions, so make sure to check them.
You may also browse Themes Harbor blog for various help materials regarding WordPress and our products.
Our Support policy page describes what support you can expect from Themes Harbor.

License key *

Please enter the license key for the theme selected previously.

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Website / URL *

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Summary *

Please summarize your issue or question in 10 words or less.

Message *

Describe your issue or question. Please be brief, but share all necessary details.

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