Contact us - Themes Harbor

Select a statement that best describes your need for support. *

Depending on which selection you make, the support form will ask you for certain details about your inquiry, ultimately making the support experience more efficient. Please try to use the most accurate selection.

Select Technical issue if you have some technical issues with the theme from Themes Harbor.
Select Pre-sale questions if you would like to ask some questions before making a purchase.
Select Billing/Account issue if you have questions and/or concerns about my account, purchase, or billing.

Please select your platform. *

Please select a correct platform of your WordPress site so we can better assist you with your request.

Select WordPress.org (Self-Hosted) if you have are using a third-party hosting company to host your WordPress site.
Select WordPress.com (Fully Hosted) if you are using WordPress.com to host your WordPress site.

Which WordPress.com theme are you having issues with? *

If you are experiencing problems with a specific theme, please select it above.

General information

Certainly, finding all of the information you need to move forward can be daunting sometimes. Here are a few tips to help you with this process:

Platform-specific questions. If you have questions regarding the WordPress.com platform itself, please check their help center or contact WordPress.com core team.
Theme-specific questions. If you have questions regarding a specific theme, please make sure to browse our WordPress.com support forum.
Theme files. If you want to download the theme files from your WordPress.com site, please make sure to check this information before contacting us.

Which selection covers the area you're having issues with? *

Select whether you are experiencing problems with a premium theme or a free theme. If it is something else, please select "Other".

Which premium theme are you having issues with? *

If you are experiencing problems with a specific theme, please select it above. Note, a valid license key is required for a premium theme support.

Which free theme are you having issues with? *

If you are experiencing problems with a specific theme, please select it above. Please be advised that free products have a lower support priority compare to premium products.We’ll do our best to get back to you as soon as possible. Please allow up to two business days for a response, due to the volume of inquiries received.

General information

Certainly, finding all of the information you need to move forward can be daunting sometimes. Here are a few tips to help you with this process:

Frequently asked questions. We have collected answers to some of our most frequently asked questions. Please check out our FAQ page to see if any of our quick answers meet any of your needs.
Documentation. You may also browse our documentation portal for a better understanding of the Themes Harbor products.
Support policy. We take pride in providing professional and friendly support to our customers. This page describes what support you can expect from us in regards to our products and services.

General information

General information

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